Awhile back, I wrote about Bruce Buschel’s New York Times article on the 100 things restaurant staff should never do and the sometimes vitriolic debate surrounding the piece. Quite rightly, a lot of folks felt the list was pretentious and Buschel’s lack of experience certainly didn’t help matters.
He was roundly mocked by many people in the industry (and quite a few patrons) but just as many clueless freaks chimed in with support proving to me that a large segment of the population clearly has no idea how challenging it can sometimes be to a good server.
While I’m no hater (hell, at least a third of Buschel’s advice was solid) everything else he said left me with flashbacks to the motley assortment of owners and managers that I’ve had the misfortune of working with. Like many things in life, the service industry has far more bad eggs than good ones and it gets stinkier the higher you look.
Leaving aside the bickering between staff and guests (some things never change) and a certain segment of the workforce that will never amount to anything (I like to call them “the doomed”) the blame for staff performing poorly can almost entirely be laid at the feet of the owners and those power-hungry assholes they hire to manage their venue for them.
Training is clearly lacking here and while I’d like nothing better than to put together a helpful, concise training manual nobody who matters is going to pay attention and it’s way more to fun to right a shit-list of no-nos anyway…
And so, I present the twenty-five things restaurant owners should never do (I initially considered adding seventy-five more but there’s something to be said for brevity). A lot of this applies to managers as well and quite frankly, I see no harm in lumping ‘em all in together. To my mind, if the manager sucks, the owner’s either not much better or wilfully ignorant.